Privacy Policy
Effective date: August 13, 2026
Ivory Aura respects your privacy. This Privacy Policy explains how Ivory Aura (“Ivory Aura,” “we,” “us” or “our”) collects, uses, discloses and protects information when you visit www.ivoryaura.shop, place an order, subscribe to our newsletter or otherwise interact with us.
Ivory Aura operates from Pennsylvania, United States.
Information We Collect
Depending on how you interact with Ivory Aura, we may collect the following categories of information.
Information You Provide
You may provide information including:
Your name
Email address
Telephone number
Billing and delivery addresses
Order and transaction information
Product, size and color selections
Newsletter subscription preferences
Messages, support requests and other correspondence
Photographs or videos submitted in connection with an order problem
Any other information you choose to provide
Payment Information
Payments are processed by third-party payment providers. Depending on the option selected at checkout, these providers may include PayPal, Klarna, Apple Pay, Google Pay, Link and the payment processor supporting those services.
Ivory Aura generally does not receive or store complete payment-card numbers. Payment providers collect and process payment information according to their own privacy policies and terms.
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect information such as:
Internet Protocol address
Browser and device type
Operating system
Approximate location derived from an IP address
Referring and exit pages
Pages and products viewed
Links and buttons selected
Shopping-cart and checkout activity
Purchase events
Dates and times of visits
Cookie and similar technology identifiers
Advertising interaction and attribution information
How We Use Information
We may use collected information to:
Process, produce, fulfill and deliver orders
Confirm purchases and provide tracking information
Process payments, refunds and order adjustments
Respond to questions and customer-support requests
Investigate damaged, defective, incorrect, delayed or missing orders
Manage returns and other after-sales requests
Send newsletters and promotional communications when permitted
Maintain newsletter preferences and unsubscribe requests
Operate, secure and improve the website
Understand website traffic and customer activity
Measure advertising performance
Personalize and improve marketing
Detect fraud, misuse and security threats
Maintain business, financial and transaction records
Enforce our policies and agreements
Comply with legal, tax, accounting and regulatory obligations
Establish, exercise or defend legal claims
Cookies and Similar Technologies
Ivory Aura and its service providers use cookies, pixels and similar technologies to operate the website, remember preferences, understand site activity, measure performance and support advertising.
These technologies may include:
Essential Squarespace and commerce cookies
Squarespace Analytics
Meta Pixel or related Meta Business Tools
Payment and fraud-prevention technologies
Cookies used to remember consent preferences
Essential cookies help the website, cart and checkout function. Other cookies may support analytics, advertising and personalization.
Where required, you can accept, decline or manage nonessential cookies through the website’s cookie banner or cookie settings.
You may also restrict cookies using your browser settings. Blocking certain cookies may affect website or checkout functionality.
Squarespace
The website is hosted and operated using Squarespace. Squarespace may process technical, account, commerce, analytics, order and customer information to provide hosting, checkout, security and related services.
Squarespace’s use of information is governed by its own privacy notices and contractual terms.
Meta Analytics and Advertising
Ivory Aura uses Meta Business Tools, which may include the Meta Pixel, to measure visits, purchases and other website activity and to understand or improve advertising.
Meta may receive information such as:
Pages and products viewed
Shopping-cart activity
Purchases
Browser and device information
Cookie identifiers
IP address
Advertising interactions
Contact information used for matching when supported and enabled
Meta may use this information for measurement, attribution, security, analytics and advertising according to its own policies and your Meta settings.
You can manage certain advertising preferences through Meta’s Privacy Center and your browser or cookie settings.
Newsletter and Marketing Communications
If you subscribe to the Ivory Aura newsletter, we may use your email address to send product releases, brand news, promotions and other marketing communications.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting ivory@ivoryaura.shop.
Unsubscribing from marketing does not prevent us from sending transactional or service-related messages concerning an order.
We may retain limited information about an unsubscribe request to ensure that we continue to honor it.
Order Production and PODpartner
Ivory Aura uses PODpartner to produce and fulfill made-to-order products.
To fulfill an order, we may provide PODpartner and its delivery partners with information reasonably necessary for production and delivery, including:
Customer or recipient name
Delivery address
Telephone number when required for delivery
Product and order details
Shipping method
Order or fulfillment reference numbers
Because PODpartner and some service providers operate internationally, order information may be processed in countries outside your state or country of residence.
PODpartner’s handling of information is also subject to its own privacy policy and terms.
Shipping Providers
We may disclose recipient, address, contact, order and tracking information to postal services, couriers, logistics providers and related partners as necessary to deliver and investigate shipments.
Payment Providers
When you choose a payment option, information may be processed by the relevant provider, including:
PayPal
Klarna
Apple Pay
Google Pay
Link
The payment processor supporting the selected checkout method
These companies operate independently under their own privacy policies. Their availability may vary by device, location and transaction.
Other Ways We May Disclose Information
We may also disclose information:
To website, email, analytics, advertising, security, accounting and professional-service providers
When required by law, subpoena, court order or lawful government request
To investigate fraud, security incidents or violations of our policies
To protect the rights, safety and property of Ivory Aura, our customers or others
In connection with a merger, financing, acquisition, reorganization, sale of assets or transfer of the business
With your direction or consent
We do not disclose information to third parties for their independent purposes except as described in this policy or as permitted or required by law.
Behavioral Advertising
Our use of Meta Business Tools may involve disclosure of online identifiers and website activity for targeted or cross-context behavioral advertising.
Depending on your location and applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising, sharing or sale.
You can decline nonessential advertising cookies through the website’s cookie controls and contact us at ivory@ivoryaura.shop with a privacy request.
Where legally required and technically supported, we will process recognized browser-based opt-out preference signals.
Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfill the purpose for which it was collected
Provide customer service
Maintain order, tax and accounting records
Prevent fraud
Resolve disputes
Enforce agreements
Meet legal and regulatory obligations
Retention periods vary according to the type of information and applicable requirements.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.
Data Security
We use reasonable administrative, technical and organizational measures intended to protect personal information.
No website, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request a portable copy of certain information
Opt out of certain targeted advertising, sharing or sales
Withdraw consent where processing depends on consent
Appeal a denied privacy request where applicable
Receive equal service without unlawful discrimination for exercising a privacy right
These rights may be subject to exceptions. For example, we may need to retain information to complete an order, comply with tax or legal requirements, prevent fraud or resolve a dispute.
To make a request, email ivory@ivoryaura.shop with the subject line Privacy Request.
We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require evidence of authorization and identity verification.
California Residents
California residents may have additional rights under applicable California privacy law, including rights concerning access, correction, deletion and certain disclosures or uses of personal information.
Ivory Aura does not knowingly sell personal information for money. Certain analytics or advertising activities may be treated as “sharing” or a “sale” under California law.
California residents may contact ivory@ivoryaura.shop to submit a request or opt out of covered sharing or sales.
These rights apply only where Ivory Aura is subject to the relevant law and the request is not covered by an exception.
Children’s Privacy
The website is not directed to children under 13, and Ivory Aura does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact ivory@ivoryaura.shop so we can investigate and take appropriate action.
International Visitors
Ivory Aura operates from the United States. If you access the website from another country, your information may be transferred to and processed in the United States and other countries where our service providers operate.
Privacy protections in those countries may differ from those in your country of residence.
Where applicable, international visitors may have additional legal rights that are not limited by this policy.
Third-Party Websites
The website may contain links to third-party websites or services. Ivory Aura does not control and is not responsible for their privacy practices.
Review the privacy policy of any third-party service you choose to use.
Changes to This Policy
We may update this Privacy Policy as our practices, providers or legal obligations change.
When we make changes, we will revise the effective date at the top of the page. Material changes may also be communicated through the website or another appropriate method.
Contact Ivory Aura
For privacy questions or requests, contact:
Ivory Aura
Pennsylvania, United States
ivory@ivoryaura.shop